Shipping policy

We’re proud to offer free shipping on all orders, so you can shop worry-free without any additional shipping costs. From the moment you place your order to the final delivery, we’ve got everything covered.

Order Confirmation

As soon as you place your order, you’ll receive a confirmation email from us. This email will include the full details of your order—items purchased and the shipping address provided.

Please review this email carefully to ensure:

  • The products listed are correct

  • The shipping address is accurate

If everything looks good, we’ll begin processing your order right away.

Handling

Your order will now enter the Handling Phase, which typically takes 1–2 business days. During this time, we:

  • Review your order details

  • Inspect the items for quality

  • Carefully pack everything for shipment

Dispatch and Tracking

Once your order is packed and ready, we hand it over to our trusted courier partner. You’ll receive a dispatch confirmation email that includes your tracking number.

You can use this number to track your package via:

  • Our website’s Track Order page

  • The courier’s official tracking page

Shipping generally takes 3–5 business days after dispatch.

Delivery to Your Doorstep

Once shipped, your parcel will make its way directly to your doorstep. Delivery typically occurs within 3 to 5 business days after dispatch.

Please note:
Occasional delays may happen due to public holidays, extreme weather, or courier service interruptions. If a delay occurs, we will contact you with updates and estimated delivery timelines.

Holiday & Delivery Delays

During peak holiday seasons or in case of unforeseen circumstances, processing and shipping times may be slightly extended.

If your order is delayed, you’ll receive an email with:

  • The reason for the delay

  • The updated expected delivery timeframe

  • Any steps or actions you may need to take

Important Notes

  • UK-Only Shipping: We currently ship only within the United Kingdom. International shipping is not available at this time.

  • Weekend Orders: Orders placed on weekends will begin processing on the following Monday.

  • Delivery Time Estimate: The total estimated delivery time is 4–7 business days (1–2 days handling + 3–5 days shipping).

  • Delays: Weather conditions or holidays may occasionally cause shipping delays. We’ll notify you as soon as possible if this happens.

Questions or Concerns?

If you have any questions about your shipment or order status, don’t hesitate to contact us. We’re here to help!

Phone number: +44 7428375226
Email: support@majanes.co.uk
Physical address: 16 Nursery Avenue, Croydon CR0 5ET, United Kingdom

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed